Type in the following command (do not use “ “): “sudo rm -r” then drag and drop the receiver under applications on the terminal window, it will look like this “ yourcomputername:~ yourusername$ sudo rm -r /Applications/Citrix\ Receiver.app” note “yourcomputername and yourusername” will be replaced with that information populated by your computer.Launch the Terminal app from the Utilities folder under Applications.Links to the UW Health Citrix portal and HelpDesk are not listed, you are encouraged to contact your local IT support for assistance. Depending on the version of Citrix there are alternate removal methods. This document is supplemental to the official support provided directly from the UW Health HelpDesk. Support for Mac OS based access to the Citrix portal is limited, typically users are encouraged to use Windows OS systems. It is very important that you use the Citrix Client available from the UW Health portal, other versions are not support. General guideline for un-install and re-install of Citrix Receiver when troubleshooting access to UW Health Citrix portal using a Mac OS computer. Please refer to the lifecycle milestones chart for the lifecycle dates for the current LTSR version.How to uninstall and re-install Citrix Receiver for Mac OS The current LTSR version for Citrix Workspace app for Windows is 2203.1. This program is limited to Citrix Workspace app for Windows and is different from the Citrix Virtual Apps & Desktops Long Term Service Release program. Citrix customers will be required to upgrade to the new LTSR base version established which might contain new functionality. After the End of Maintenance (EOM) date for a specific LTSR version, no new Cumulative Updates will be provided for that base version. The release of a CU for an LTSR version will define a new maintenance baseline and customers will be required to move to the latest CU to receive continued maintenance. These CUs will typically contain fixes, devoid of new functionality, allowing customers to retain the same base version for an extended period of time. A new LTSR version will be designated approximately every 18-24 months.ĭuring the active maintenance period, a regular cadence of Cumulative Updates (CUs) will be released. The active maintenance period will end when the next LTSR version is designated. Each LTSR version will have a three-year lifecycle. Citrix will designate a specific version of Citrix Workspace app for Windows as a Long Term Service Release (LTSR) version. Citrix Workspace app is not eligible for the Extended Support Program. Citrix Workspace app is supported only on operating systems versions that are supported by their manufacturer. To see the cadence of Workspace app releases, please visit the Citrix Workspace app release timelines page.Ĭitrix offers Long Term Service Releases for Citrix Workspace app for Windows as a benefit of Customer Success program. General guidance regarding lifecycle milestones for each release strategy is defined below. The products follow the typical lifecycle policies described in more detail on the Lifecycle Milestones pages. Citrix Receiver, now Citrix Workspace app, adopted a new Servicing Options release strategy starting with XenApp and XenDesktop 7.15 LTSR. Specific lifecycle milestone dates for each release of the Citrix Workspace app and Citrix Receiver are posted within the Lifecycle dates for section. Citrix Workspace app incorporates the full capabilities of Citrix Receiver and lays the groundwork for new capabilities for future Citrix releases as well as the comprehensive Citrix Workspace. Lifecycle Milestones for Citrix Workspace app and Citrix ReceiverĬitrix Workspace app extends the user experience you have enjoyed with Citrix Receiver, making it easier for you to stay productive.
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